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Terms and Conditions

 

Style Equitation Terms & Conditions  

Online and Telephone Orders:
 
Delivery

Delivery is subject to stock availability and credit card authorisation and a signature is required on receipt. We will only charge one lot of postage per order - however many parcels it involves. Delivery of parcel may be up until 7pm.

UK Delivery Costs
 
UK standard delivery: £7.95
 
EU Delivery Costs
 
EU standard delivery: £19.95
 
INTERNATIONAL Delivery Costs
 
International standard delivery: £29.95
 
You should allow up to 10 working days for delivery from placing the order, although we aim to deliver your order as quickly as we can. If your order has to be made for you then please allow up to 28 working days for delivery, this includes grey and brown coloured riding helmets.

Returns & exchanges

PLEASE NOTE: If you would like a refund or exchange, please return within 14 days of receiving the product(s). We are unable to accept returns or exchanges for customised/bespoke helmets unless the helmet is faulty.

Returns policy

If, for any reason, you would like to return your Style Equitation order, you can send your items back to us in its original condition with proof of purchase (your email confirmation/picking list) within 14 days for a refund or exchange.

How do I return/exchange my order?

1. If you shopped through our website, just print off your order confirmation (or write a letter with your order details on) and enclose this in your parcel for return.
2. Please see our contact us page on this website for our returns address.
3. Then just take your parcel to the Post Office for posting.
4. Please make sure that you get a ‘proof of posting’ certificate from your Post Office. This will cover you if the goods are lost in the post.
5. We do not cover the cost of returns. To do this, we would have to increase the price of our products, which we would really rather not do.

Faulty goods:

In the rare and unfortunate event of your product is faulty, please accept our apologies, and contact Customer Services on 01664 810336 or [email protected]

Cancelling your order:

Under the Consumer Protection Regulations 2013 you have the right to cancel your order within a period of 14 days. The period of 14 days begins on the day after the day you receive your goods. Please be aware that your right to cancel does not apply to certain goods that we sell, for example, items made to your order. You must inform us of your wish to cancel in writing either by telephone, letter or email within a period of 14 days beginning on the day after the day you receive your goods. You must take reasonable care of the goods and may inspect and assess them, but not use them. You should return goods to us in their original packaging, wherever possible, as soon as possible after informing us of your wish to cancel. If you return goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage. We cannot accept substitute or alternative items by way of returns nor are we able to send them back to you. So please look closely at the items you return to us. If you wish to cancel your order please call 01664 810336 or email [email protected] (If your order has been processed in the warehouse or been despatched we will be unable to process a refund until we receive the parcel back) 

Paying

We accept online payment in a secure environment with Visa, Mastercard credit cards, as well as Solo, Visa and Maestro debit cards. We also offer 'payment by post' if you wish to pay by cash, cheque or any other methods. You can also use paypal to make your purchase

The Style Equitation online store uses the very latest encryption technology (SSL) to ensure that your transactions with us are private and protected as they travel across the Internet. When you proceed to make your purchase, your browser makes a connection to the secure section of our website. Your browser will show a padlock in the bottom right corner to indicate that it has made a secure connection and depending on your browser a window may pop-up to notify you that you are entering this safe area.

To protect cardholders, your bank may request that you are screened using 3D Secure (MasterCard SecureCode and Verified by Visa) and by an independent fraud prevention service. We may contact you for additional security purposes should we deem this necessary.

Prices & tax charges

All prices are shown in sterling (GBP) and include the 20% VAT rate. VAT will be deducted at checkout for all international customers.

Product Images and Description

While every effort has been made to display items accurately, slight variations may occur. All measurements quoted are approximate and the reproduction of colours is as accurate as photographic and publishing processes will allow. Please note there may be variations in colours dependant on the calibration and settings of individual screens.

Prices

Prices are as set out on the website and include VAT. We reserve the right to alter prices at any time. Although we endeavor to ensure that all pricing information on the Website is accurate, occasionally an error may occur and goods may be mispriced. If we discover a pricing error we will, at our discretion, either: contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price.

OFFER CODES
 
Please remember that if you have an offer code to redeem you will need to do it on the basket page before you place your order. Unfortunately once the order is placed we cannot amend it.
 
Links to Third Parties
 
We may provide links to third parties that we believe may be of interest to you. We do not control nor vet these websites, and therefore we cannot accept liability in respect of either the contents or your use of these websites.

Cookies

The online shopping function of the site uses cookies to speed up the ordering process. These are small text files, which are sent to your computer and enable our website to recognise you. They are not computer programmes and are incapable of reading any material on your hard disk or disseminate viruses. They only contain such information as you have provided to us on the website. You can set up your computer so that it rejects cookies, but in doing so you will be unable to use the shopping facility on the site.

Our Privacy Policy

The information that we gather from you when you place an order on our website is used only to improve the service that we can offer you. We are committed to using the information in the following ways:
• To process your order as effectively as possible.
• To make your shopping experience with us in the future as quick and simple as possible.
• To inform you of Style Equitation offers that we think may be of interest to you.

We comply to the 1998 UK Data Protection Act and keep your information safe using the latest technology.

Who we are

We are Style Equitation. Our office is Style Equitation, 24 Welby Road, Asfordby Hill, Melton Mowbray, Leicestershire LE14 3RB.


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