FAQ's

What methods of payment do you accept?

We accept the following cards:

  • Visa / Delta / Electron
  • MasterCard / Eurocard
  • PayPal Top Up Card
  • Maestro
  • American Express

Debit cards (also known as bank cards) are accepted if they have a Visa or MasterCard logo. These are all processed through PayPal, but don't worry you do not need a PayPal account to make a payment (just click on the I don't have a Paypal account payment option to process your card payment).

Are your products originals?

Yes

What are the exact sizes?

sizes

Delivery lead time

Deliveries from stock lines are usually made within 7-10 days. Non-stock deliveries are usually made within 28 days.


Is it possible to order a product in a different fabric or colour?

We will always try and meet a customers specific requirement.  Please call or e-mail us directly to discuss your individual requests.


Do you ship overseas?

Yes, we can ship products overseas, we offer a worldwide delivery service 


Are KEP products protected by a warranty?

Our products are guaranteed for one year from date of purchase.


What do I do if I have any further questions?

Please contact our customer service team via e-mail on our contacts page